Student Laptop Help

Directions:

STEP 1:

FROM A CELLPHONE: The Student Help Desk can be accessed by downloading the free MS Teams app from the iOS App Store or the Android Play Store. Once installed, you can log into the app with the student’s SPS email address and password (the same you use for logging into PowerSchool Unified Classroom).

FROM A COMPUTER: From a computer, simply go to www.office.com and sign-in with the student’s SPS email address and password (the same you use for logging into PowerSchool Unified Classroom). Once logged in, click the “Teams” icon from the list of applications.

STEP 2:

Once in Teams, select the “Student Help Desk” team and post a question in the chat. Members of the IT Department are monitoring the chat during school hours and will respond to questions; and, when possible, remotely resolve issues with a device.

REMINDER:
As a reminder to all users, posts to the Student Help Desk should be polite and appropriate at all times and the posting of inappropriate messages will result in loss of access to the Student Help Desk.