Student Laptop Troubleshoot

              

 

If you're having trouble logging on to Microsoft Teams:

 

  1. If you are using a SPS Student Laptop

        1. Go to Miscosoft Teams app on Student Laptop

        2. Student shouls automatically be logged on when app opens

             (if not signed in, go to step 3 below)

       

  2. If you are using a personal computer/laptop

        1. Download Microsoft Teams

        2. Log on to Microsoft Teams the same way you log on to PowerSchool**

        3. Microsoft Teams Username: (Student ID number)@springfieldpublicschools.com

        4. Microsoft Teams Password: (same as password to get into student laptops)

 

If you're having trouble with your laptop please follow these steps:

  1. Laptop wont turn on?

    1. Make sure you have charged it for more than 10 minutes

    2. The charger is plugged into a worker outlet

    3. The charger is connected to your laptop

  2. Can't logon to yor laptop?

    1. The cap lock is off

    2. You’re using the proper username which is your lunch number ( student I.D)

    3. Your password is correct which is Sp(mmddyyyy) student birth date

    4. Shutdown and repower laptop

    5. IF ALL THE ABOVE FAILS PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN:                    Password: a   Username: 12345678

  3. Is your internet not working?

    1. Make sure you are connecting to your wifi at home

    2. Power off computer, restart it then try it one more time

    3. Restart your internet modem

    4. Make sure modem is connected to working outlet and lights are flashing to indicate that it is on

    5. IF YOU DO NOT HAVE WIFI AT HOME PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN:   Username: a   Password: 12345678

If you trouble shooting is not working for you, the next step will be to put in a ticket. Someone will then reach out with further instruction.

Please proceed to request a replacement if your laptop is physically broken resulting in not being able to use it or if you have tried all of the above and the issues can not be solved.

Please follow the directions below:

  1. Students would submit a request through the student help desk on Microsoft Teams (which works on a phone too) Note: If you are using Google or other platforms for remote learning, students would still need to log in to Microsoft Teams to submit a repair ticket via the student help desk

  2. Once a ticket is submitted, an OITA tech will give the student access to a form to request the replacement

  3. Once all of the above has been completed, SPS would then communicate with the student/family on delivery.